Shipping

If your order is received before 3pm BST [Monday to Friday], we aim to dispatch on the same day.

Please allow an extra 2 - 7 working days for prescription lens orders. This depends on the lens type. Standard lenses can be fitted and dispatched very quickly whilst more specialised lenses are custom items and may have a few days to arrive from lens manufacturer.

If your item showed 'pre-order' or '6-10 days' then please add an additional 6-10 working days to the expected dispatch date.


UNITED KINGDOM SHIPPING

We offer a range of delivery options at checkout from Next Day Special Delivery before 1PM, DPD Next Day and Royal Mail Tracked.

Service Estimated Delivery Time Price
Royal Mail Tracked 48® 48 Hours £3.95
DPD Door 2 Door - Next Day 1 Working Day [1 Hour Time Slot] £5.95
Royal Mail Special Delivery by 1PM® Guaranteed by 1PM Next Working Day £7.95

INTERNATIONAL SHIPPING

We offer a range of delivery options at checkout, including International Royal Mail Tracked Delivery or Premium FedEx.

The shipping times below are an indication of average duration and may be subject to delays outwith our control.

Service Estimated Delivery Time Price
AUSTRALIA
Starlinks Global 6 to 10 Working Days $19.50 AUD
DHL Express 3 to 5 Working Days $49.00 AUD
FedEx Express 2 to 4 Working Days $62.50 AUD
CANADA
FedEx Premium 2 to 5 Working Days $23.90 CAD
CHINA
DHL 3 to 5 Working Days ¥250.00 CNY
Royal Mail International 10 to 14 Working Days ¥165.00 CNY
EUROPE
FedEx 1 to 4 Working Days From €15.50
HONG KONG
DHL Express 2 to 4 Working Days 257 HK$
FedEx Express 2 to 5 Working Days 344 HK$
Fedex Express International 6 to 8 Working Days 226 HK$
JAPAN
DHL Express 2 to 4 Working Days ¥5317
FedEx Express 2 to 5 Working Days ¥6352
Fedex Express International 6 to 8 Working Days ¥4174

Delivery Questions

We offer a variety of shipping options to ensure your eyewear reaches you reliably and efficiently.
We partner with trusted couriers like Royal Mail, DHL, FedEx, and Starlinks Global to cater to your shipping needs.

It's important to note that the availability of these couriers and the estimated delivery times can vary depending on your location. To provide you with the best service possible, we tailor our shipping options to meet the specific requirements of each destination.

Due to these variations, we recommend that you check the available shipping services, estimated delivery times, and associated prices during the checkout process.

If you have a particular deadline or need your glasses by a specific date, we encourage you to get in touch with our customer support team. They will be happy to assist you in finding the most suitable shipping option to meet your requirements. Your satisfaction is our priority, and we'll do our best to ensure your eyewear arrives when you need it.

 Yes, we offer international shipping to a wide range of destinations.

For our international customers, we provide the option to choose from reputable carriers such as FedEx, DHL, and Starlinks. The availability of these carriers depends on your location and the specific shipping services they offer in your area. When placing your order, you will have the opportunity to select the shipping option that best suits your shipping needs, ensuring that your eyewear is delivered to your international location securely and efficiently.

 The estimated delivery time for standard shipping can vary depending on your location and the specific shipping service you choose.
Our delivery times typically range from next-day delivery to a maximum of 14 working days.

To get precise delivery timeframes and details for your order, we recommend that you review all the available shipping options during the checkout process. This way, you can select the shipping service that best aligns with your needs and expectations. Please note that factors like your location and the shipping carrier chosen will influence the delivery time. We want to ensure that you have all the information needed to make the right decision for your eyewear delivery.

Delays can occur but we will assist you in communicating with your chosen courier service & tracking information in order to get your eyewear to you safely & securely.

 

Expedited shipping is a service we offer; however, it may not be available in all locations. If you are interested in expedited shipping, we recommend that you contact us at info@glasses123.co.uk. Our team will do everything we can to assist you in finding the best and fastest shipping option possible, tailored to your specific location and needs. Your satisfaction is our priority, and we're here to help make your eyewear shopping experience as smooth as possible.

Yes. Once your order has been collected by our courier, we will email you a tracking number.

We recommend that you check your email regularly for updates and use the provided tracking number to monitor the progress of your order. This will allow you to stay informed about the status and location of your eyewear during the shipping process.